Questions About a Specific Order?
At Toys to toys800.com, your satisfaction is our top priority. If you have questions or concerns about your order, just contact Customer Service. Please tell us about your question or problem…and be sure to include your order number and/or the billing name and zip code on the order.

Our No-Nonsense Guarantee
If you’re not 100% thrilled with any item, we’ll gladly provide a credit or refund for the full price of the product.
• We promise to treat every customer like gold.
• We’ll ship your order fast.
• We knock ourselves out to keep every item in stock.
• If you have a problem, we won’t rest until it is solved.

Returns & Exchanges
To return an item for a full refund or an exchange, just complete the information on the back of the packing list and return it with the item. If you no longer have the packing list, just write your billing name and address on any piece of paper, along with your phone number or e-mail address…plus a brief note telling us whether you’d like a refund or an exchange for another product. Please send your package via UPS to:

If you need further assistance, please contact Customer Service or call us, Monday-Friday, 6 a.m. to 6 p.m., PST. If you choose to send an e-mail, please include your questions, your packing list number and/or the billing name and zip code on the order.